What personal information do we collect from the people that visit our blog, website or app?
When interacting or registering on our site you may be asked to enter your name, email address, phone number, mailing address or other details to help you with your experience.
When do we collect information?
We collect information from you when you fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To send periodic emails regarding products and services.
- To follow up after correspondence (email or phone enquiries)
How long do we keep your information?
We do not retain personal information in an identifiable format for longer than is necessary. The factors that affect the length of time we retain your data for include; the requirements of our services for you or your employer and the purposes for which we originally collected the data. If your permission is given for marketing purposes, and you are not a customer, we will retain data for a minimum 3 years unless you unsubscribe, or request your data be erased. If you are still interacting with marketing communications after 3 years we will continue holding your data so we can continue communicating with you up until which time you unsubscribe or cease to interact for a period of 12 months.
Do we use ‘cookies’?
- Keep track of advertisements.
- Better understand the route that browsers take through our website
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
For customers who use Google Analytics Advertising Features, Google advertising cookies are used to enable features, such as Remarketing, for products like AdWords on the Google Display Network. For more information about how Google uses advertising cookies, visit the Google Advertising Privacy FAQ at https://www.google.com/intl/en/policies/technologies/ads/.
To manage settings for these cookies and opt-out of these features, visit the Ads Settings at https://www.google.com/settings/u/0/ads/authenticated?hl=en-GB.
Our websites runs the popular WordPress CMS and cookies are used to store basic data on your interactions with WordPress, and whether you have logged into WordPress. We use a session cookie to remember your log-in for you if you are a registered user and we deem these as being strictly necessary to the working of the website. If cookies are disabled, elements of functionality of the site will be broken.
More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.
Your choices regarding cookies
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
Where can you find more information about cookies
To learn more about cookies, please visit http://www.allaboutcookies.org/
COPPA (Children Online Privacy Protection Act)
We do not specifically market to children under the age of 13 years old.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to enquiries, and/or other requests or questions
- Market to our mailing list or continue to send emails to our clients after the original communication has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honour opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at firstname.lastname@example.org or follow the instructions at the bottom of each marketing email.
We do not rent or sell personally identifying information to anyone. We will only disclose this information for legal reasons if required by law.
Marketing & Communication
As we like to keep our customers up to date with relevant news, we use a third party company to send emails to our customers. We will always ask you first before sending you any marketing emails, as well as wait for you to confirm before we do so. We may still send you important administrative messages, such as accounting emails and essential security emails.
We may also use your email address to locate you on social media platforms or other online channels in order to deliver communication, which we believe might be of interest to you. Please let us know if you would rather us not use your email address in this way.
We seek to use reasonable organisational, technical and administrative measures designed to protect personal information within our organisation. Unfortunately, no online data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
We are not responsible for the collection of information, use of, disclosure and security policies, or practices of other organisations, such as Facebook, Twitter, LinkedIn, Apple, Microsoft, Google, or any other developer, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any information you disclose to other organisations through or in connection with our Social Media Pages.
Access, Change or Delete Your Personal Information
We use both local and third party databases to store your preferential information and contact details. If you would like to request to review, correct, update or delete information that you have previously provided us, please contact us via channels noted below.
In your request, please make it clear what information you would like to change, whether you would like to have your information deleted from our database, if there are any limitations you would like to add to our use of your information, or simply any changes to your preferences. For your protection, we may need you to verify your identity before implementing your request. We will always try to comply with your request as soon as possible.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed unless asked to do so.
Office Gold Limited,
Gold House, Quadrum Park,
Old Portsmouth Road, Peasmarsh,
Guildford, Surrey GU3 1LU
Or contact us by phone: 01483 511411
Last Edited on 2017-10-13